Return & Refund Policy

Last Updated: July 1, 2026

Thank you for shopping with AllDay Sit™ Orthopedic Cushion. We want you to be satisfied with your purchase. If you are not completely happy with your order, we're here to help.

Returns

We accept returns within 30 days of the date your order is delivered.

To be eligible for a return, the item must:

• Be unused and in its original condition.
• Products must not show signs of wear, misuse, or damage caused after delivery.
• Be returned in its original packaging.
• Include all accessories and components received with the order.
• Be accompanied by proof of purchase or your order number.

Items returned without prior authorization may not be accepted.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of products that:

• Have been used, damaged, or altered by the customer.
• Are returned without original packaging (unless damaged during shipping).
• Were purchased as final sale or clearance items (if applicable).

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number.
• A description of the issue.
• Clear photos showing the product and packaging.

Once reviewed, we will arrange an appropriate solution, which may include a replacement, partial refund, or full refund.

Order Cancellations

Orders may be cancelled before they have been processed and shipped.

If your order has already entered processing or has been dispatched, cancellation may no longer be possible.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method.

Once your refund has been approved, we will process it promptly. Depending on your payment provider, it may take approximately 5–10 business days for the refunded amount to appear in your account.

Return Shipping Costs

• If the return is due to our error (incorrect, damaged, or defective item), AllDay Sit™ Orthopedic Cushion will cover the return shipping costs where applicable.
• If the return is for any other reason (such as a change of mind), the customer is responsible for the return shipping costs.

Original shipping costs (if any were charged) are generally non-refundable unless the return is due to our error.

Exchanges

We currently replace items only if they arrive damaged, defective, or incorrect.

If you need a replacement, please contact our support team.

How to Start a Return

To request a return, please contact our support team with your order number and the reason for your return. We will provide you with the appropriate return instructions before you send the item back.

Returns sent without prior authorization may experience delays or may not be accepted.

Contact Us

If you have any questions about returns or refunds, please contact us.

Business Name:
AllDay Sit™ Orthopedic Cushion

Website:
https://alldaysit.store

Email:
support@alldaysit.store

Phone:
+254 713 366 742

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (EAT)

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